1 reviews | Active since Oct 2012
Pathetic service
I have ask that a debit order for the insurance on the cell phone must be cancel the day when the last payment is paid for the device. Till today this was not done and that result for my account to go in to negative and the is a bad for my credit profile.
I have send these 2 mail: 1ST E-MAIL SEND From: Jackie Engelbrecht ********** To: ********** ********** Sent: Saturday, December 2, 2017 10:58 AM Subject: D/ORDER ON ACCOUNT: ********** 6893
2ND E-MAIL SEND 4TH December at 8.14am E-mail was send to **********
Till now I have had no feedback- I just get ignored-this is bullsh@@t I want this sorted out and my monies must be refunded. I had enough now--I never ever had this issues before why all this issues now I don't know. If this matter is not resolved I will take this matter higher.
Hello ENGELJ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello ENGELJ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)