Pathetic service

When FNB was offline on Friday1 st December not one notification was sent out via email or sms to inform clients. Likewise when it came online align. There service and customer relations is pathetic to non-existant. Advice given on help line is poor and incorrect, I was told via help line to go into branch to get help transferring money from one account to another, made the trip and was told they can do nothing. As a result i had debit orders returned because I couldnt transfer monies into account to cover them. Fnb didnt have problems charging R100 each for this. I went into branch on Saturday sat in a queue for 2 hours to be given a number and told to phone it so get it sorted out. Phoned the number only to be told that its the wrong number and I must phone another number. I am currently holding on, time on hold 34 minutes already. I know 'I can reverse debit orders of R200 or less via banking app' and 'that you experiencing higher than normal call volumes' I heard this about 30 times already. Your service sucks. This is the 3rd Hello Peter complaint about poor customer service in past few months, no one has bothered to phone me, follow up, nothing. On hold now for 38 minutes.........finally someone woke up. Its normally at this point you get told you at the wrong extension or get cut off. Well, didn't happen this time, they going to get someone to call me back. Can only wonder how many clients productive man hours are lost daily, weekly, monthly waiting to fnb whether it be in the branch or on the phone. The sooner I can change banks the better.