1 reviews | Active since Nov 2017
Pathetic service
it is my 3rd week trying to get through the call centre in collections for a settlement letter to pay off there loan , to get to the agent it took me 30 minutes holding on the line the agent wasn't even interested in helping me and I was put through to Legal department and I was given the number for legal of which I steel didn't even get to speak to anyone to assist me till now ,there call centre is useless totally pathetic
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)