AS
Adrian S

1 reviews | Active since May 2012

27 Nov 2017, 09:53

Pathetic service

Fnb adjusted their pricing for their accounts in July 2017. This bank at one stage had the cheapest Gold cheque account with a service fee of R98 rand which slowly increased over the years and it is probably still one of the cheapest with monthly service fee of R105. Fnd charged R98 which included unlimited swipes and 5 atm cash withdrawals a month. They have since changed this fees on their packages which now limits withdrawals to R5000 a month and anything after a customer is charged 1.85 per a hundred to draw their own money when needed. This is ridiculous and is definitely a money making **** by fnb. Customers should really look at the other banks for a better service. FNB is now taking their customers for granted which Steve worked so hard to recruit.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Nov 2017, 11:14
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)