1 reviews | Active since Jul 2016

14 Nov 2017, 14:10

Pathetic Service

We are opening a Pub / Restaurant in a few days, and requested card swipe facilities from FNB, told we had to clear up a few accounts before it could go ahead. We have cleared all accounts and app****. After a week of waiting, not knowing what is going on, 1 day before opening, we get a call to say it wasn't approved due to some other accounts on another directors name?

Now, one of my companie bringing between R200 and R300k a month, and have been using FNB for over a year now, and this is how we are treated. I'm in my right to close all 3 of my business accounts with FNB effective tomorrow,.

So FNB? How can you help me???????????

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2017, 14:54
Official

Hello Neville-wagner,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)