Pathetic Service

I recently moved my cheque account to FNB, i was informed they would handle the debit order switching no hassle, its been most painful experience, and till to date, 2 weeks later no response. I defaulted on my old account as all debit orders provided 4 weeks to end of the month was not sorted, even my FNB homeloan (internal division) within FNB, debited wrong account. But still no feedback, really pathetic company, i will be moving back to standard bank, atleast they take client service seriously.