PATHETIC SERVICE

I called to enquire on Friday the 16th October, 2015 at about 4.00pm<br> why I wasn't being adequately rewarded with ebucks after upgrading from a Platinum<br> account to Private wealth - firstly it took ages for the call to be answered and then Ayanda said she would<br> transfer the call to a banker. I held on and then got cut off and no one called me back. I have even filled in<br> the online form requesting this information and my mail was returned.<br> The service I used to get from FNB was excellent. Unfortunately it is now absolutely non existent and<br> pathetic. This is unacceptable.