Pathetic service
Tried increasing my credit card limit - according to FNB its so easy and quick, you just do it on your app. More than a week later with numerous calls to their call centre and nothing is loaded Consultants have promised more than once it will be loaded - yet nothing. Consultants promised they escalated the matter which in fact they did not. I regret my decision to move to FNB and I am not recommending it to anyone I know.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)