1 reviews | Active since Dec 2013
PATHETIC SERVICE
I am sorely saddened and disappointed that yet again my bank has failed me. I was embarrassed in public due to my credit card showing it was declined. This happens after months of struggling to get assistance, finally a senior person within FNB calls me only to be yet again be disappointed, what must I do to get help cause I am 2 seconds away from pulling every cent/product I have with FNB to a bank that will actually value my business, after almost 14-15 years of banking with you, I would think I would be valued abit more than this.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)