Pathetic Service
I recently opened a PayPal account and I am in the process of trying to link my bank to FNB and the only thing that is preventing me from doing this is the approval of my FICA documents.
I have explained my specific situation regarding my proof of residence, and instead of providing concrete feedback FNB decides to send through generic responses instead of helping individuals out. Then you make a call to the number provided and the call centre agent doesnt know what they talking about.
Comment on Facebook for help and no feedback provided either. Your a service provider so where the hell is the service? I have waited far too long to get 2 stupid documents approved so that I can withdraw my funds already!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)