1 reviews | Active since Apr 2012
Pathetic service
I have had such bad experience with FNB, just to increase the amount on my credit card. Doing an online application is useless. When I phoned, I had to redo the application with the lady over the phone where after she told me the application was successful and that the increase will be within 3-5 working days. A week later I have to phone again just to find out that the application was unsuccessful. I have been banking with FNB for almost 20 years, and this is just pathetic service
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)