Pathetic Service

I am a South Africa living abroad and I am doing some online work which pays out into my Paypal account. FNB is the only South African Bank affiliated with Paypal and I do not Bank with them. I have tried the method that is supposed to allow you to create an FNB online profile for Paypal even if you don't Bank with them. This method gave me an error when creating the profile so I decided to contact FNB via email. On 13/09/2017 I sent an email to ********** The next day on 14/09/2017 I received an email asking for my contact details which I promptly responded to. (Ref. ********** ) I received no response after that and I even waited a whole week. On 20/09/2017 I sent another email to ********** to ask for feedback regarding my query. On the same day I received an email saying that I need to provide documentation for FICA verification and submit these documents to ********** which I promptly provided to them accordingly. (Ref. ********** ) I received no feedback after that. On 25/09/2017 I sent an email to ********** to provide feedback on the progress. Today is 28/09/2017 and I have not received a response yet. It is now 16 days after my initial email to FNB and I am extremely unhappy with their service. All I want is to be able to transfer money from my already created Paypal Business account to a South African Bank Account.