1 reviews | Active since Jul 2017
Pathetic service
Trying to contact FNB is a total waste of time. I previously (about 2 months back) posted complaint about exactly same issue, it hasn't changed. Last time it was Premier division, this time is Home loans. Phoned there 0 ********** 44 number ,you hold on forever, not 1 or 2 minutes, more like 10+ minutes, listening to there monotonous recording only to be cut off and to have to do it all again. FNB your competence and professionalism is pathetic. Your charges and fees are ridiculous, spend some of the fortune you are making on upping your service and employing more competent people to answer your phones. We don't buy this 'We are experiencing higher than normal call rate' bull****, its always the same.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)