Pathetic service

I've been trying to apply for a cellphone on credit no clarity was given on the initial application. When I tried contacting the call centre today to find out what's been going on I spoke to a sales person named buhle who firstly passed me over to a completely different department without even telling what department I was going to then I phoned back 5 times only to reintroduce myself and get hung up on with no introduction from the other end....And this is the bank I switched from standard bank to. Standard bank has never let me down in the past 10 years. Nice start fnb....