Pathetic Service

Good day Sir/ Madam,<br> <br> I've been a customer of FNB Insurance brokers for a few years now. Not too long ago FNB introduced a broker fee charge to my policy. Funny enough when I tried contacting this broker for queries, it seems like the broker felt like she was doing me a favour. Recently I see my broker details have changed, and yet again I emailed a query to the broker, no response.<br> <br> I am trying to understand now, what is the point of the broker fees I'm paying monthly, if my broker cannot return a simple email?? <br> <br> Is this the type of customer service FNB advertise about daily? Cause if it is, then FNB staff members needs a serious reality check!