Pathetic service

Again FNB still not able to activate a product that they have to offer and are now affecting my banking profile. Spoke to Tevin Peterson who has been handling this since the last complaint and he advised that the relief program has been activated, now I check that they have already debited the account and now I have to be reasonable to pay the bank charges for unsuccessful debits due to failure on FNB side to activate the agreement that has been approved since May 2023. Same thing with no help from anybody at FNB. Worst bank to have to deal with. Tired of the service from FNB they have no idea how to handle product offerings and no level of resolving any complaints, all you get is a telephonic call with no action. Pathetic service. Don’t call me unless you have answers to resolve the above or even better resolve this then call me!!!!!