Pathetic Service

I opened a new cheque account with FNB. I called them to activate the account and was told there are outstanding documents and I need to go to the branch. I went to a FNB branch where I was told I need my marriage certificate to be email to them, I them located my marriage certificate and sent it to the email address that was given, I phoned to follow up that they have received it and was told theres a turn around time of 24 hours. I called again today to confirm that they can activate the account and was told I sent it to the wrong email address I now need to send it to another department which will now take an additional 24 hours. I need access to the funds in the account and the process has been shocking and ridiculous. Every agent says something different.