Pathetic Service

On the 15/06/2015 I went to claim for my grandmother late estate late BE DUBE at FNB and I was promised that I will be kept on the loop about the outcome ,and the only thing that I received is an sms that the estate late is being handle by ILZE LIEBENBERG and gave this contact details *** and when I call the number I'm holding for more than an hour without an answer ,if a person can contact me and let me know about the outcome of the estate I won't waste my airtime and time to write a complain ,the service is pathetic I cannot believe this is really happening, I actually thought that I was going to open an account with you guys but I don't think so ,if it takes more than an hour to hold and get assistance from somebody who supposed to do their job ,Can I get a feedback regarding my grandmothers estate BE DUBE ,I know this things takes long but i need to be updated