Pathetic service

i called FNB law on call around 27 July, and i took the policy with an understanding that it will start on the 01 August, however after no debit order went through, i call them and they told me it will only start on the 01 September, i was not happy with that response, i visited their branch to have my policy activated from the 01 August, and being sent from pillar to post of 2 weeks, visiting the branch 3 times, I still don't have activated policy. if that is your best FNB with getting a cover, how much more when i have to claim?