pathetic service

Fnb service is pathetic, I really wants the world to know. Lost my card and I was advised to use the careless service for now. Now I go do the careless service and the pin was not sent I waited and tried it again but still no SMS. I call the call centre and they advised me to use cell phone banking but at the end it requires. Me to confirm the numbers on the card. Which numbers because I made it loud and clear that I don't have a card. Right now ampenilesd but have money in my account now what should be the next step. I tell more ***** on fnb its because of the service they provide<br> its about time to make a decision and change the service provider.