RD
Rochelle D
1 reviews | Active since Oct 2009
06 Aug 2015, 15:20
PATHETIC SERVICE
APP**** FOR A NEW BUSINESS ACCOUNT ALL DOCUMENTS WAS SENT AND RECEIVED ON THE 23/07/2015. FROM THE 23/07/2015 TO DATE NOT ONE SINGLE PERSON FROM FNB CAN ASSIST ME OR TELL ME WHAT THE HELL IS HAPPENING WITH THE ACCOUNT. IF THIS IS THE CASE I WILL CLOSE ALL DEALINGS WITH FNB AND WONT ADVISE ANYONE TO GO WITH THEM. YOU CALL THEM ALL THEY CAN SAY IS ILL ESCALATE IT. EVEN THE COMPLAINTS DEPARTMENT IS JUST AS PATHETIC LOGGED A COMPLAINT 2 DAYS AGO TO DATE AND NO ONE CALLED. CALLED NOW AND WAS TOLD IT WILL BE ESCALATED REALLY IS THAT ALL FNB CAN DO ESCALATE I THINK YOU THEY SHOULD CHANGE THEIR SLOGAN TO HOW CAN WE ESCALATE YOUR PROBLEM.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
06 Aug 2015, 15:34Hello irretated,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.
The reference number is 737070.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.
The reference number is 737070.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply06 Aug 2015, 15:34
Official
Hello irretated,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.
The reference number is 737070.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.
The reference number is 737070.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
