Pathetic service

Never in my time banking with Fnb have I ever received such pathetic service. Since Gail has taken over my portfolio have I only ever received bad service. Her level of communication or ability to apply herself to assist her clients is lacking! Asheeqa who assists her when away never responds with the information required. It is now one week and I receive mails that my facilities will be revoked without voice recognition when both Gail and Asheeqa have been made away two months ago, that I would be out of the country hence me having pushed to have my personal applications competed and settled without the nightmare of anything going wrong while abroad. I am disgusted in the manner in which this is being handled! It has been one week and still not any action ont request or suggestion to how best to manage the situation. Pathetic and I am annoyed!