PATHETIC SERVICE

I took time and drove to The Grove mall to have my banking fees debited on the 23rd instead the idiot ended up forcing a product down my throat which i also disputed through this very same platform ... let alone i was re-assured more than once that the fees would be debited on the 23rd. On the 2nd of Jan i logged a complaint around this as i was seeing the date of the 17th on the app ... i had the branch call and confirm to say on the app it will only update on the next statement run. Today to my surprise my account is in minus - can this be handled swiftly and speedily without back and forth calls. the only call I'm expecting from you is to say the issue is resolved and whatever negativity or penalties associated with this are reversed. IT SEEMS YOURE WORSE THAN ABSA :(