Pathetic service

I want to open a bank account for my son, so I tried to find a contact number for FNB Cresta. Can no longer find a number for them only a call centre number. Call the call centre to find out what documentation they need to open an account, the lady tells me my ID, proof of residence, and my son's birth certificate. No problem, I ask her what I can use for proof of residence as the bank previously refused to accept my offer to purchase and I get no mail delivered to me which reflects the address. I ask if I can use a payslip, she says no. So I ask well what can I use then, so she says I need to confirm with my specific branch. I ask her to please give me Cresta's number and she says no the branches no longer accept calls! What?? So I ask her must I now drive all the way to Cresta, find out what they want and then go back again when I've got the documentation? She says yes. In this day and age how can I not contact someone telephonically who can help me?? Unbelievable! Maybe I should just open an account at another bank then.<br> FNB if you want my business, someone will contact me today and tell me what I need to open an account tomorrow.