1 reviews | Active since May 2014
Pathetic Service
I went to the Bryanston FNB Branch on Wdnesday to see somebody regarding a Business loan and opening an Business account. Nobody could help me and the Business banking manager was not in, apperently he was at Broad Ackers.They then tried calling different branches in the nearby area's and NO branch had any Business banking manager at their branch available, either on training on just not in that day.<br> <br> Firstly, I find it VERY pathetic to not have someone at your branch everyday.<br> Secondly, NO branch could help me and I am STILL awaiting anyone call from FNB as they said they will get someone to call me and we can discuss everything over the phone...this is very disappointing as I am a FNB client now for almost 10 years.<br> <br> I called on ABSA on Thursday and they are more than willing to help me on Monday. Guess FNB just lost another client.<br> <br> If this is the way FNB is running, I will close my account and move back to ABSA where I used to be many many years ago.
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Banking Channels who will contact you shortly.
Complaint reference 711583.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Banking Channels who will contact you shortly.
Complaint reference 711583.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
