pathetic service

My name is Lunga,i am a non FNB client..last friday the 5th I went to one of your new branches in Kenako mall and I must say the service I received from the so called service host wearing the name tag of Pamella Mkhanyeli was pathetic,i went in the branch needing assistant I was not sure of how the atm's works I then decided to go in as the guy at the atm was busy with someone and the security said he has no knowledge and I know security officers are not suppose to help,i went on the corner desk that has the writting on to\ relationship"this pam woman was on the phone and as I need she is laughing so loud before I knew it she put the phone aside and said cant you see I am on phone go get a ticket and sit down"