Pathetic Service

I've been calling the FNB Branch *** at the Grove Mall in Lynnwood Road for the past hour without being assisted.<br> <br> And it takes them at least 5 minutes to pick up the phone when they eventually decide to pick up the phone the transferred me to the person that I've requested Jaco Malan but guess what absolutely no answer for the past hour. After being transferred the phone rings for another 5 minutes and then it gets dropped without any assistance. So I'm wasting 10 minutes per call and no service. <br> <br> I am not calling in my private capacity but in the capacity of our company, and to be treated like this after our yearly bank charges accumulates to over R80 000 is ridiculous.<br> <br> Pay attention to detail things like this will determine if I should not recommend other banks as an option to our CEO.