Pathetic service

Firstly FNB blocks your account due to FICA without a notification.

Secondly. I temporarily blocked my card via the call center on 30 Nov 2023. I was told I have to go to a branch to unblock my account. Today I went to the branch closest to me and spent over 2hrs there. The consultant told me that my card and account is active and all is in order. When I purchased something my card declined. I spoke to Palesa via secure chat who said she can't assist. I called the ***** department and spoke to 2 consultants. 1 being Lebo and i cant remember the other lady. Both of these consultants put me on hold and will get back to me with feedback only to find out that BOTH these people just divert my call back to the call center and I have to wait in the queue. This is pathetic service from a once reputable bank!