Pathetic Service

I received really bad service from FNB, surprisingly. I am a private banking client, so am supposed to get better service. a) I called *** which is the usual number for online banking assistance. I had many attempts to enter in my correct ID before the system accepted it. They insisted that I call the private client number. b) I called the private no *** but every-time I punched in my ID (which they ask for), there is just dead silence. Nothing more. This happened many times until I eventually (after about the 15th try) got to speak to someone. c) They asked me to verify my details by entering my card details (last 6 digits) and PIN. Every time I finished entering the (correct) last 6 digits, before I could enter a PIN it told me my card is not on my profile! This despite me using my card just about daily. d) Eventually I managed to get past the verification and could render my request- please send me a one day old statement (to use as utility bill). It must please have my name, account no and address on. Sorry, they say, we can only give you two months' statement. Can we make it one month, I ask? OK they said. e) I asked them TWICE whether they are sure it will be 1) verified 2) have my name on 3) have my account no on 3) have my address on. REMEMBER I need it for a utility bill (that's for proof of ADDRESS). So after about two hours and 15 attempts, I eventually got the statement via email. Thank you FNB. It has my name and account no but NO ADDRESS!!!! I am disappointed and frankly, MAD :(