tT
tauseef T

1 reviews | Active since Feb 2017

06 Jul 2017, 12:53

Pathetic service

<p>Hi</p> <p>I am very disappointed in the service at FNB Heilbron branch. What the use of being a premier card holder when you treated like ****. First of all the Deposit ATM'S don't work. I've been sitting in the bank almost 1 hour where theres only 1 teller thats helping. For almost 1 hour the 1 teller has been helping 1 client with change. thats **** service. When asked they say the other tellers are helping in the consultant area. What do you suggest as me being a businessmen and have many accounts with FNB should i move all my accounts to another Bank ?</p> <p>The biggest mistake i made was moving all my accounts from Absa to Fnb 15 years ago </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2017, 13:02
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***