Pathetic Service

<p>Since yesterday i was unable to use my fnb app on my phone, this morning i decided to delete and re-load. Since then I have tried to install but due to the card NOT being linked to my account (ionce agan FNB issue) it wont work. I called in and spoke to BONGI (she works under Sepati Saul) and EXPLAINED me issue. She still says I need to go through verification. NOW MY ACCOUNT IS BLOCKED because she did not LISTEN to my issue. I then was told i need to go INTO a bank to sort. WHY should I go into a bank when she did not listen thus my card is blocked. I then demanded a manager held on for another 10 min (spent 19:37 minutes on this call) to get to Sepati Saul who ''tries to assist'' again she cant so she says she will call me back (after i demanded a call back as i was calling from work) she then says i must now speak to SOMEONE else named Themba somewhere along the line we get disconnected due to a bad line..she then puts me through to Megan who by the way DOES NOT KNOW THE REASON i was transferred to her and wants to transfer me to ANOTHER DEPARTMENT at this point i demand Sepati back and she DROPS THE PHONE</p> <p> </p> <p>I am 33 weeks pregnant and DO NOT NEED THIS EXTRA **** FROM FNB </p> <p> </p> <p>Either FIX this or dam get someone who has a clue what is going on to call me! Sepati is USELESS how is she a manager I HAVE NO CLUE..... this is something i face each time i need something from FNB. Which SHOULD NOT BE THE CASE. TRAIN your staff on listening s****s PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>