bB
blessingsibusisomathenjwa B

1 reviews | Active since May 2016

30 May 2017, 11:10

PATHETIC SERVICE

<p>I was expecting my card to be delivered from 10-11am as per a message I received from a courier company.</p> <p>When I called them the driver told me the address that was written on the card and I gave hiom my correct address then he told me that he can't deliver the card on the agreed time since the address is incorrect or i must go to town and meet up with him.</p> <p>I postponed my flight because because i was expecting this card and now I am getting endless excuses as to why my card can't be delivered.</p> <p>My flight is at 1pm and if i don't catch my flight then FNB will have to reimburse me for their stupidity.</p> <p>This is unprofessional and such an inconvinience. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2017, 12:57
Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

I have logged a formal complaint and have requested that the relevant department be in contact with you and to provide a resolution to your complaint.

Complaint reference number ***.

Kind Regards

Complaints Resolution

Naomi Petersen

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