PATHETIC service

<p>First National Bank (FNB) customer service is pathetic. My wife had a temporary loan with them which was paid up in full on the 12th January 2017. Up until today, 25 May 2017, it is still reflecting on the credit bureau as outstanding. After numerous phone calls and emails with all the proof that it is paid up FNB still has not updated their system. First we got told 48 hours then it was 5 days, it seems as if nobody knows what they are doing at FNB, I get told as well I am not allowed to speak to a manager telephonically 'We don't have the managers contact numbers' they say.</p> <p>My wife is trying to buy a small car and does not earn a massive salary, finance application has come back declined due to unpaid FNB loan (a loan that was paid up in January!!) Needless to say she has changed banks.</p> <p> </p> <p>Unacceptable!!! I will never refer anyone to FNB!!!!!</p>