pathetic service

<p>my husband took a contract for a data sim with fnb connect, the sim didnt work on any of our devices so i called fnb connect to try and see why. the setting were supposed to be sent to us via sms never received anything. then i called them because the sim is on my husbands account they didnt want to help at first so i asked if they could him to confirm which they did, i put the sim in on my phone as i have a dual sim phone, but it still didnt work so they asked me to go back to the bank and get a new card and do a sim swap and call them back. which i did and they refused to hrlp me or call my husband to confirm. they said i should report this to the complaints department.my point is, my husband works a 9 hour shift and to hang on the line with the prompts and waiting time it will use all our airtime up,i have access to a phone at work and its no use my husband trying to call because the phone is with me so how does it help if he calls them. they drove me to the height of irritation because we will end up paying for a service that we cannot use!!! time and time again i have explianed myself to them, and they are so dumb that they cannot understand anything. they refused to give me a chance to talk when i was saying something. oh and their team leader refuse to take my call, and apparently the managers dont take calls either, so what the f@@k do they work there for?????????????? so pathetic im really considering changing my bank. this isnt the first time that i have had a service issue with them!!!</p>