Pathetic Service

<p> My debit card expired end March and was given no notification. Was unpleasantly surprised when paying for my groceries. Luckily my husband had cash and paid for it. It is impossible for me to go to the bank during the week ,as I am working, so I was stuck with no access to MY money. I had no other option but to go to the phoenix plaza Fnb branch bank on a Saturday. Was in the queue for an hour trying to get a new card. I was given a new card and a code. I went shopping and tried to pay at the till and my transaction was declined AGAIN. I was so frustrated. I went back to the bank only to see it closed. I called the call centre and was on hold for 18 minutes, I then disconnected the call as I could not hold on any longer. I went home and called again from a cellphone , and was on hold for 23 minutes before being attended by an agent who advised that the teller who assisted me did not link my new card to my account. That means I stood in a queue for an hour to be seen by an idiot who gave me a new card and pin that does not exist. It cost me a fortune on airtime to get through to an agent who advised that she could not assist me. 40 minutes on hold and a further 15 minutes with the agent. She advised that I need to go to the bank to get my new card activated. I am livid that this is going to be the 2nd week that I am unable to access MY money. I am appalled at the service I received at the PHOENIX Fnb branch. I will now have to go to the bank during My Easter weekend , sit in a queue, to be seen by another agent, who I hope will be able to sort out my issue. I don't have any access to MY money for another week and I hope the manager is prepared for my complaint when I get there on Saturday.</p>