1 reviews | Active since Aug 2011
Pathetic service
<p>I have a personal loan with fnb. I called last month and spoke to the collections depth and made payment arrangements to reduce my payment as I'm unemployed. The amount agreed was R1590 and that went off on the 25th.Now yesterday fnb debits me for the full amount of R3019!.</p> <p>I called this morning to speak to someone and as usual speak to so many different people only to be put on hold forever. This money was left there for another debit order scheduled to off my account. </p> <p>This needs to be reversed immediately! </p> <p>Most frustrating dealing with this bank </p>
Good day Ms. Madamn
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Madamn
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***