1 reviews | Active since Mar 2017
PATHETIC SERVICE
<p>Yesterday I visted the Pavillion branch to cancell a debit order that keeps going off my account and have to reverse it. However Yesterday when I went to the branch the consultant refused to reverse the money that went off my account which is unexpectable, seeing as last month a consultant from the very same branch manged to stop it and reserve it. I am angry as FNB is not even trying to assist me and I have no control over what is going on which dissapoints me. And allows anything to happen without me authorising what happens. IF FNB DOES NOT RESERVE MY MONEY AND GIVE ME THE RESPECT I DERSEVE AS WELL AS PEACE OF MIND FROM MY BANK THEN I MIGHT AS WELL CLOSE MY ACCOUNT SINCE MY BANK SHOULD BE MY SAFE HAVEN AND PROTECTOR OF MY MONEY!</p> <p> </p> <p> </p>
Good day Daffnie
It is with great disaapointment that you did not even have the decency to call me for the information you require and re-assure me that this matter has your attention. It is clear that I am just a mere number and not a valued customer.
However i did call through to cellphone banking and they did reserve the money which just shows the attitude that the Pavillion branch staff has the staff member inconvienced me twice and refused to assistant me.
At my expense i had to call hence my time taken off from lunch breaks and still not receiving the best service.
It is clear FNB should not use the logo how can we help you if youll cant help.
DISSAPOINTED CUSTOMER.
Good day Daffnie
It is with great disaapointment that you did not even have the decency to call me for the information you require and re-assure me that this matter has your attention. It is clear that I am just a mere number and not a valued customer.
However i did call through to cellphone banking and they did reserve the money which just shows the attitude that the Pavillion branch staff has the staff member inconvienced me twice and refused to assistant me.
At my expense i had to call hence my time taken off from lunch breaks and still not receiving the best service.
It is clear FNB should not use the logo how can we help you if youll cant help.
DISSAPOINTED CUSTOMER.