PATHETIC SERVICE

<p>If I could rate FNB in a negative, I would rate them - 5 stars. Ive asked for the response to my complaint to be sent to me in writing. Everytime I call im just told that it has been escalated. How long does it take to draft a simple letter?</p> <p> </p> <p>I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref. ********** </p> <p>Kind regards</p> <p>Daffnie Govender</p> <p>Complaints Resolution</p> <p>Tel number: ********** 408 (option one)</p>