NM
Natassha M

1 reviews | Active since Mar 2010

15 Feb 2017, 17:34

PATHETIC SERVICE

<p>I did apply for the unlimited cell calls. I went into 2 banks (Northgate<br />and Woodmead) and was told that I need to deposit R5000 per month into my<br />FNB account.</p> <p>I did so and still, I am not activated. I called the number provided and<br />the lady said that I don't meet the criteria and she didn't assist me.</p> <p>The service delivery is shocking and I consider this false advertising.</p> <p>Pathetic treatment of your clients!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Feb 2017, 10:26
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)