1 reviews | Active since Sept 2016
Pathetic Service
<p>My smart device has been in for "Repairs" for over a month now. I called FNB Smart Device center last week and I was told that I will be getting a call the next day which was Friday as the turn around time is 2 hours... I am still waiting. I am paying for a device that is not in my posession and nobody knows what's going on with it?</p> <p> </p> <p>Please can someone get back to me ASAP as this is not on. This is pathetic service and I would never recommend taking a smart device out with FNB cause this is just dissapointing!!!</p>
Good day Ms. sLAY
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. sLAY
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***