Pathetic service

<p>My wife and I are both clients of Fnb. We have our cheque, credit card, savings and home loan account with fnb. Our home loan is currently on my wife's name and I want to add my name to the bond so we can get a further bond. This is proving to be an impossible task. The call centre agents are mostly uninformed. They keep giving us the wrong information. It's impossible to get through to the sales specialists dealing with your application because their direct lines are always on voicemail. This is causing immense frustration. NEd bank gave me an approval in 3 minutes. I am waiting for two weeks now. Even with my car finance fnb could not help but NED bank has financed my last two vehicles. FNB asks how can we help you. I think it's a **** they not really interested in helping their loyal customers of 30 years buy merely to attract new buisness. I am very dissapointend with there service</p>