1 reviews | Active since Jun 2011
Pathetic Service!!
<p>I requested assistance on FNB's Secure Chat service this morning at 08:00. At that point I was number 8 in line. I received no assistance even though I had typed what assistance I needed and kept asking for help. At 09:20 I asked for assistance and was told I am now number 16 in the queue. How ridiculous is that!!! When things go wrong they will hound you but when the customer needs help it is a different story entirely!!!! Needless to say, I am ****ed!!!!</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)