Pathetic Service

I have no idea who just answered my query (in the Personal Loads Department, between around 14:30 - 14:40), but her service was rude, pathetic and useless. She can't answer my questions, she cant give me estimate times, she cant transfer me through to somebody who will be willing to help me, and while I was still busy trying to ask questions to understand, she cut the call. If this is the service that I can expect from FNB, I don't know if I want to bank with them anymore...