Pathetic Service

I posted a complaint on the 18th - http://hellopeter.com/first-national-bank/complaints/embarrasing-service-***<br> <br> Except for automated responses, I have not been contacted by anybody at FNB. I phoned them on the 24th and got through to Sello Magwete. He said we had not supp**** ID documents. I forwarded the mails I sent on 11 Sept 2014 with all the documentation they required. He said he could not escalate the problem as his \bosses weren't there". I mailed him to ask what is happening and no reply. Clearly replying to emails is not something FNB like to do.<br> <br> The bottom line is that I supp**** FNB with all the information that they needed for the KYC but due to their incompetence it was not loaded on their system. The froze the account incorrectly and even when I proved to them that the problem is on their side"