Pathetic service

I was at the ATM to withdraw money, when the machine swallowed my card. I went into the bank and asked the teller, Kuben Nel, to please get my card. He went to check the ATM machine and after several minutes came strolling back, with no haste, telling me sarcastically that there has been no card swallowed by the machine. He is implying that I am lying about that? Would I want to waste my time waiting up for him? He went back and checked again and after the third time my card miraculously turned up in the machine. This is not the first time that he disrespected clients as it happened with my wife too. He treats people as 'below him' with such a bad attitude. Please get this message to him as he will surely be the reason why I would leave FNB.