Pathetic service

The communication is very very bad in a time we currently found ourselves. This is where you see winners and losers when it comes to excellence in service. I sent an e-mail to supposedly appointed personal banker to me and have not at all yet received any feedback. Working remotely should not be an issue to perform your duty. So why am i then paying service charges for a service clearly not received. The same is when you call the call centre, the call is just cut off if one’s questions cannot be answered. What i also failed to understand when they make use of couriers, one set do contactless services apart from handing over the envelope, where is another courier they use there is contact. Where is the consistency in this. Currently i am sitting with a useless account. I am concerned even that it might be compromised. Service in my view is non existent. I rather downgrade myself than paying the current service fees for something i don’t receive. I have been rather still generous in my review.