Pathetic service

My Wife opened an account with you guys, she received the card and activated online banking. She just received an sms stating that the documentation is insufficient and the account will be frozen. Ok, so now we got that out the way, mind telling me WHAT documentation you require?!?!?! Don't just send a sms. Call your client and explain what you need. For someone who wants to use your service, you really are pathetic. I would ask you to fix it but I'll probably just get another vague sms. Call me/her and fix it... ASAP!<br>