Pathetic service

I am really disappointed with this FNB as I am speaking I am on the line it 10.40am on the 2015/03/12 they are busy talking and not answering ,I decided to open my account with fnb and I did a salary switch fro my previous bank which I thought was lacking in service as I have been banking with them for 12 years today I realize I made a bad choice buy joining FNB as I lost my bank card and reported it ****** last week 3 March 2015 till today I have got no feedback or any information from this ****** fnb ,to make it worse I have been on the phone with them for over 25mnts using my own ****en resources still no one seems to know when am I going to get my ****** bank card , How can we help you ? seems like how can we frustrate you I have been doing ewallet banking since last week Friday everyday I have to make a transaction so I am ****en struggling yet they don't call or get any feedback ,what a ****** bad choice I made with FNB