Pathetic service

A credit card application was done early in December. I was told it was approved and I just had to send my payslip through. I was then phoned by a 2nd and 3rd person. The 3rd said my limit was decreased as they vouched my salary to my cheque account. This was actually my mom's FNB account so what is the point of FICA I wonder if they use someone else's account. I said it was wrong and sent through my payslip. To date my card is still not here. I have phoned and I have sent countless emails. I needed this card for my vacation in Scotland. I have already returned from the trip still no card. I then received a great business opportunity that was payable this week. Considering I have been following up on my card since early January I expected it to be delivered by now. But still no card. I am disgusted in the service I have received. FNB has a motto of how can we help you, well that's just it. They don't help. Shocking service. I still urgently need my card and I need it yesterday. I expect FNB to deliver their side of the deal and have my card delivered to me by latest close of business Tuesday. That is the last extention I'm getting for the business deal. So disappointed in FNB again