pathetic service

A consultant called me today from FNB and she advised me to email my concerns regarding my dormant account that continues to accumulate charges.<br> <br> Firstly I am appalled at the service I have received from FNB. I requested for a reversal on a payment I made. Your inadequate staff at FNB Kenilworth branch should not have accepted the request for two very simple reasons that I found out after the fact. ( I asked many times if it is possible and was advised it was). The time period in which a customer is able to make reversals had already expired ( was more than a month) AND UNISA is one of the institutions that reversals cannot be requested from. Your staff should of known this and checked and therefore I do not accept the charges.<br> <br> Additionally, I called in to the call centre around this time to query the charge and complain. On the same call I requested to cancel my funeral policy with FNB and the account. I was redirected to another department for the cancellation of the funeral policy but was told the account would be closed.<br> <br> I know that all calls are recorded and I hereby request a formal call recording to be sent to my address ( which is available on my profile).<br> <br> Once this matt